Brazilian Support is ineffective

[avmesquita]

The support team at Netgear, in Brazil, is ineffective, not read, does not listen and not understand the problem. I sent an email yesterday and was answered with several questions. I filled out the form, but sent the data indicated that the utility "UT.EXE" did not exist. Still got a message for me to run the command that does not exist.

Other than that, I reported that the ethernet interface Died. The interface does not respond to ping. The router does not identify the storage and there is no way to access from network. Still, continue to force the execution of commands that will not return anything.

I am not a strong candidate to indicate NetGear products. If it's bad for the end user, imagine what must occur in the corporate world.

[Jack™]

This is a user-to-user forum, but we might help you with the problems you seem to have:

Originally Posted by avmesquita

........ indicated that the utility "UT.EXE" did not exist.

Read the thread How to post 'listall' and 'getpart' information - the complete guide for more information why your PC can't find UT.EXE.

The router does not identify the storage and there is no way to access from network.

Read same thread for how to address this issue.

[avmesquita]

Independent can run the command, I said there is no network activity. No lights on the ethernet port, does not light anything on the switch, the router can not reach, can not use the ping command, or the ethernet port burned.

And I need data that's there.

SC Utility in action:


NetGear Utility Folder (with version 3.0.6):


NetGear Utility Folder (with CD version):

[avmesquita]

NetGear Utility Folder (with version 3.0.6):


NetGear Utility Folder (with CD version):

[Jack™]

No need to include screenshots of Netgear S/W or DIR. We know how it looks and what files are in the folder......

Originally Posted by avmesquita

No lights on the ethernet port, does not light anything on the switch, the router can not reach, can not use the ping command, or the ethernet port burned.

If Ethernet port malfunctions then you need to solve that problem first. You need a functional Ethernet adapter card!!!

Alternatively, you can transfer the HDD(s) to your PC and then use the latest SFSExtract utility to copy the whole disk (or a part of it) to another medium. More: SFSExtract Syntax (especially posts #5 and #8 )

[Jack™]

No need to include screen shots of Netgear S/W or DIR. We know how it looks and what files are in the folder......

Originally Posted by avmesquita

No lights on the ethernet port, does not light anything on the switch, the router can not reach, can not use the ping command, or the ethernet port burned.

If Ethernet port malfunctions then you need to solve that problem first. You need a functional Ethernet adapter card!!!

Alternatively, you can transfer the HDD(s) to your PC and then use the latest SFSExtract utility to copy the whole disk (or a part of it) to another medium. More: SFSExtract Syntax (especially posts #5 and #8 )

[avmesquita]

SFSExtract allow me to access the data that are in HD? This extraction will overwrite files on the destination HD?

[Jack™]

Originally Posted by avmesquita

SFSExtract allow me to access the data that are in HD?

Yes.

This extraction will overwrite files on the destination HD?

Yes. Best to use deleted and defragged HDD, or a HDD with enough free capacity to hold the complete SC101 HDD source volume.