New Owner - Having Problems

[lazyboy]

DGND3700 came this morning, have set up the basics but am having problems with the router staying connected to the INternet.

After being connected for an hour or so, sometimes less, all the connected PC's get an "!" over the system tray icon and the status reads "No Internet Connection".

The DSL Modem appears to be still connected and logged in to my ISP but no Internet connection?

I have set 1y & 2y DNS servers based on what is provided by my ISP but still the PC's claim to not be able to access a DNS server.

Any ideas?

Also the router is emitting a high pitched whine/buzzing sound the whole time which is very disconcerting. Anyone else seeing this? Is the hardware faulty?

Not a very promising start.

[jmizoguchi]

Also the router is emitting a high pitched whine/buzzing sound

get exchanged

[Steve_Goodey]

Same here I'm afraid, received DGND3700 router day before yesterday, keeps disconnecting from ADSL, router status shows modem connected but IP address and DNS are blank. Been onto tech support where MTU was changed and firmware reloaded, still faulty. Have now been advised to send back to Expansys for a replacement. Mine wasn't making a noise though.

Regards, Steve.

[bebbo]

Well this is quite worrying. Exactly the same issue with the router showing as disconnected from the remote ADSL server (IP Address is 0's) but still showing an ADSL link. Exactly the same suggestions from Netgear and they became quite disgruntled when I told them that it was an odd test just to change the MTU settings as they should have no impact on the router reconnecting.

I have too been told to return the router but considering that a simple visit to the ADSL settings page and saving the configuration reconnects the link I would believe that this is a firmware not hardware issue. Even more so now others are experiencing the same issue.

I'm not sure I want to have to keep paying shipping charges to send these units back when it is likely to be firmware not hardware...

[lazyboy]

bebbo,

I agree that it is more likely to be firmware. I've had the router in operation now for 6 days, and have had to regularly turn off and on the power to reset the red LED error condition. However, its very strange - the shortest time it has stayed up is 5 minutes (once); currently it's been OK for the last 39 hours; so I'm not sure what to conclude.

Since the ADSL modem remains sync'd, I wondered whether it is something at the ISP end (rebalancing or something) and that when it happens the router looses its internet connection but doesn't / can't relog in to the ISP due to a bug in the firmware?

[Steve_Goodey]

Good point, I had that idea at the back of my mind, so maybe just leave it connected and it will eventually settle down. Interesting comment by bebbo about the settings page trick. At the moment I'm waiting for a replacement from Expansys, they did send me a reply paid label so I'm not out of pocket shipping wise.

Steve.

[lazyboy]

Well spoke too soon, lost Internet connectivity after 42 hours.

The settings page trick, only reboots the router and allows it to reestablish the Internet again; howver it is slightly easier than having to recycle the power switch manually which requires physical attendance.

I hope a fixed f/w revision comes along soon. Our exchange is due to switch to 21CN (ADSL2) next week, so I'll be interested to see how this changes things, if at all.

[theTechman05]

Anyone try downloading .13 ? I changed the link and with a valid serial number it looks might it might exist. Someone humor me and try that. It'll probably result in a bad link.

[Scubbie]

Originally Posted by theTechman05

Anyone try downloading .13 ? I changed the link and with a valid serial number it looks might it might exist. Someone humor me and try that. It'll probably result in a bad link.

It didn't work

I also attempted to download version 12 again and if only partially downloaded once more (1602KB). This was repeated on the North American version. It should be 8007KB.

So it looks like I may need to connect another router when the new version is made available too.

[BitStream]

How sad is this. I have received a new replacement router for my recently RMA'd DGND3700 and I don't want to put it in my system because I know my connection will randomly drop when I do. Since going back to my DGN2000 I haven't had a single disconnection. I think I'll wait until new firmware comes out and see if this is fixed before using it.