NETGEAR IUS DISHONEST-The WNDR3700 UNRELIABLE ROUTER

[heartmd]

Do not purchase the Netgear WNDR3700. I bought mine in July 2010, was exchanged in May 2011 and again needs to be exchanged. When I called, NETGEAR stated that though the exchanged unit was only 5 months old, they will NOT replace it as the original unit was bought 15 months ago.
NETGEAR hardly considers the time, I had to spend to ship units back and time and money to diagnose issues!
NETGEAR has to shape up their act and either offer reliable routers (uninterrupted use for 24 months would be fair to be called reliable) or offer a Lifetime Warranty to rebuild customer confidence.
Future WNDR3700, WNDR3800 and WNDR4500 customers beware. DO NOT BUY NETGEAR!

[Tank_Killer]

everyone ends up having bad luck with a product, I have had trouble free operation of my wndr3700 for almost a year now.

knock on wood

oh I bought 2yr extended warranty with my retailer, so they will over the counter swap for me. It was an extra 20bucks.

[jlewter]

What's wrong with the unit you have now?.

[jerry66]

I bought mine when it came out , been working non stop for 2 tears , most days over 100gb are transfered between computers . Been best longest lasting router yet , besides my netgear wgr 614 that I just retired it was on 24/7 for over 7 years

[smlunatick]

Same here! I'm still running my 3700 for 3 years and now adding a home theather access to it.

[lindanbobby]

+1

Got the V1 version and had been working solid since. Currently using it as an access point after getting a 4500.

[y0himba]

I have had to replace mine, this is the third one. While there are a few posts about good experiences, across the web, at the online store sites such as Newegg, and even here, the majority of posts have been negative both about the router burning out and the 'support' we have received.

Myself, it took 2 days of calls before they would troubleshoot with me, and another day before they would replace it the first time after it burned out at 90 days.

The 2nd time took a week and class action threats.

The majority of these routers have fatal hardware issues. I can understand the original poster's frustration.

[jlewter]

Netgear havent given return numbers on this units so to say that they have been a horrible failure would be wrong.

The thing that I find odd is that the same people keep having the same faults across multiples of units. This really points to something that's in the consumers home, usage pattern, or environment that doesnt work with these units. Does that excuse the faults.. No..

You posted in the past about having a v2 router that had dropouts, yes it did and the firmware was below anything that should have ever been released. The v1 had issues from time to time on the firmware side too (still does) but firmware issues and hardware failures are not the same thing.

I think your also one of the users who keep continually saying that big retailers have pulled these units, when they are STILL for sale by all of the stores nearly 6 months after you said they were pulled. If failure rates were so wild and crazy as you suggest then most of those retailers would indded have pulled the units. In the UK these products would need to work for probably a good 5 years else netgear would need to replace them (This is why we dont get some American designed goods). Perhaps your pal at bestbuy did think that Netgear had pulled all the units, but knowing the type of staff that work there it's just as likely that someone purchased the last one off of the shelf and he assumed Netgear had gone bankrupt after being taken over by Alien invaders from the dark side of the moon.

yes, there MAY be a large number of failures, but mfgr forums tend to get new people coming to see answers, not to praise working products. If you were seeing no failures in the forums then I would worry more than the few that's came along here.

Most people have been unable to provide full info on the death of their units. Power supplys are the #1 thing that can go out (I have had a faulty one from Netgear myself!) and I onsider that to be something different than poor design of the router itself.

Honestly I think electronics (even the thin degradeable stuff) should go 10-20 years continually before fail, but that just doesnt happen these days- with any mfgr.