Randomly rebooting SRX5308

[mazemedia]

Hello,

We're experiencing some problems with seemingly random reboots on our SRX5308.

I don't have much more info than the syslog (see below). Let me know if I should switch on more logging.

syslog: http://paste.pocoo.org/show/585890/

[mazemedia]

Some more information regarding firmware:

System Name: SRX5308
Firmware Version (Primary): 3.0.7-45
Firmware Version (Secondary): 3.0.7-24

[jmizoguchi]

have you eliminated by on pc at a time?

[mazemedia]

Originally Posted by jmizoguchi

have you eliminated by on pc at a time?

I'm sorry, I don't understand what you mean? Do you think the problem is the number of clients connected to it?

[jmizoguchi]

test by one pc at a time make sure any pc is not flooding the router with malware

[mazemedia]

As you can see by the logs, the synfloods does not occur at the same time as the router reboots.

[Afineol]

We have been experiencing the same thing with the SRX5308. Here's what we have tried so far:

• Backed up the config, factory reset the box and reloaded the config. No change.
• Had a refurbed unit on hand and loaded the config on it. No change.
• Ordered a brand new unit, did not load the config but re-entered everything. No change.

The units reboot about once every 24 - 48 hours and it appears to truly be random. We've had it reboot under heavy load (mid-day), under medium load (midnight-backups), and little to no load (4 AM). The old unit had been running fine for a year with the current config. We did flash it with the latest firmware (3.0.7-45) and all the new units have that version as well.

I'm thinking of trying to back rev one of the units to 3.0.7-29 and see if it stabilizes. I hate to do that because I like the feature set in 3.0.7-45. I'll repost what the results are.

[adit]

Call Tech Support and ask is they have a beta that addresses the issue.

[Afineol]

Really? That would be wonderful, but I talked with a techician last night with this exact issue and he didn't mention it. I do still have an open case number that I can call back with. Is there a key phrase or something that might help jog their memory?

[adit]

Ask for a beta? If they don't offer or have, escalate.