#1  
Old March 9th, 2009, 03:45 PM
Keady Keady is offline
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Exclamation WNR2000 - Connecting to XBox Live - "Cant Obtain IP Address from router or modem"

Hi Team.
Hope we are all doing well!
I would really appreciate peoples help on this issue.

After spending many, many an hour on Google, it seems that my issue is a common one, only I am unable to find a solution.

I own a Netgear Router Model WNR2000 and am using a wireless adapter on my Xbox to connect to Xbox Live.

Only everytime I try and connect using the "test connection" option on my Xbox it comes up with the error messge:

"Cant Obtain IP Address from router or modem"

My Xbox is able to see my wireless network, and the passphrase I have typed in is correct.



I have rang the Netgear Support Team about 6 times and everytime I am guided through a few steps in the netgear router manager (192.168.1.1) and everytime it seems to connect....for about a day! after about a day, I have the same issue!?!

If any Netgear Support engineers are reading this my case Number is as follows:
8842763
then it was updated to: 8950076


I have tryed to figure it out myself by setting up my wireless access card list and also setting up an "address reservation" in the WAN setup section of my router manager using my Xbox's MAC address.... this works.... for about a day, then after a day doesnt!

I have also rang up Xbox and have unblocked / forwarded certain ports

Am I doing something wrong?

HELP!

Im not very computer literate and am dying to play some left4dead online! Help!

To make life easier for everyone see below for screen grabs of every section of my router manager! (i have blocked out passwords etc)

I hope the screen grabs will entice people to help me in my hour.... week...of need!

Thanks in advance!!


http://img24.imageshack.us/img24/494/basicsettingse.jpg
http://img201.imageshack.us/img201/5...sssettings.jpg
http://img11.imageshack.us/img11/9863/blocksites.jpg
http://img12.imageshack.us/img12/6476/blockservices.jpg
http://img18.imageshack.us/img18/9589/scheduleb.jpg
http://img19.imageshack.us/img19/9175/emailm.jpg
http://img21.imageshack.us/img21/929/routerstatus.jpg
http://img22.imageshack.us/img22/457...heddevices.jpg
http://img25.imageshack.us/img25/571...upsettings.jpg
http://img27.imageshack.us/img27/1856/setpassword.jpg
http://img6.imageshack.us/img6/7664/routerupgrade.jpg
http://img18.imageshack.us/img18/715...esssetting.jpg
http://img21.imageshack.us/img21/895...gtriggerin.jpg
http://img18.imageshack.us/img18/2352/wansetup.jpg
http://img19.imageshack.us/img19/8122/lansetup.jpg
http://img21.imageshack.us/img21/8072/dynamicdns.jpg
http://img22.imageshack.us/img22/7752/staticroutes.jpg
http://img25.imageshack.us/img25/928...management.jpg
http://img27.imageshack.us/img27/4083/upnp.jpg
http://img21.imageshack.us/img21/8694/qossetup.jpg
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  #2  
Old March 9th, 2009, 04:16 PM
jmizoguchi jmizoguchi is offline
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Default Re: WNR2000 - Connecting to XBox Live - "Cant Obtain IP Address from router or modem"

Wrong area

moivng to rangemax next routers
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  #3  
Old March 9th, 2009, 04:17 PM
jmizoguchi jmizoguchi is offline
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Default Re: WNR2000 - Connecting to XBox Live - "Cant Obtain IP Address from router or modem"

You might find other WNR2000 has same issues read right location

http://forum1.netgear.com/forumdisplay.php?f=32
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  #4  
Old March 13th, 2009, 01:13 AM
mayank_leo mayank_leo is offline
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Default Re: WNR2000 - Connecting to XBox Live - "Cant Obtain IP Address from router or modem"

Hi, I am Mayank

Having worked a lot fixing the Xbox's and Playstation's with the NG routers, I'd like to answer your query.

First of all after going through all the screenshots of your router I have found a few thing that are conflicting and I am mentioning the same below:

1. On the Port forwarding page I can see that you have forwarded all the ports for the IP Address 192.168.1.35, but in the attached devices where you have pointed out the MAC Address of your XBox, it shows the IP Address 192.168.1.30(My Question: Have you assigned static IP Address on the XBox?)

2. In the WAN Setup I can see that you have changed the MTU size to 1364, what I would recommend don't do it less than 1400. NAT Filtering is set to open and that is fine.

3. In the LAN IP setup you have done the Address reservation table you have reserved the IP Address 192.168.1.30 for the MAC Address for your XBox, but if you notice that you have forwarded the ports for the Xbox for a different IP Address that is 192.168. 1.35, I recommend dont do the address reservation.

4. In the UPnP settings I can see that the XBox is trying to advertise its ports to other users on two different IP Addresses 192.168.1.3 and 192.168.1.30 that is absolutely wrong and in my openion you might have also put a static IP address on your XBox.

5. Last the Wireless Settings on this router does not seem to be correct for the XBox, reason being that this router as you may know has the WPS Feature and sometimes the gaming consoles show incompatibility with the WPS feature also even if they are compatible, they may not connect properly, I would recommend that you should go for the WEP Security with Authentication Automatic and 64 Bit Key Strength coz that will disable the WPS on the Router automatically.

Let me give you the settings what I would like you to do on your router and the XBox for them to work.

Wireless Settings on the Router

SSID (Anything you would like to, just make it short one word I would prefer(Case Sensitive))

Channel:Any Channel among 1, 6 and 11

Mode:Try B & G or Upto 54 Mbps coz the XBox wireless adapter is a G Adapter

Security Options: Select WEP

Authentication Type:Automatic
Encryption Strength:64 Bits

I would recommend do not generate a passphrase, rather type any 10 digit number in the KEY1 box which will be easy for you to remember as it will the security key for your wireless network

On applying these settings it will give you a message that WEP Security cannot work with WPS, so just hit OK for that.

Alright now lets move on to the Port forwarding, first of all when you have the NAT filtering set to open you dont really have to forward the ports, I dont do that, but anyways, if you would like to

In the Port Forwarding

Go to add custom service
--Assign service name:xbox1
--Service Type:TCP/UDP
--Starting Port:88
--Finish Port:88
--IP Address:192.168.1.10(This may be assigned statically to the XBox if needed)

Go to add custom service
--Assign service name:xbox2
--Service Type:TCP/UDP
--Starting Port:3074
--Finish Port:3074
--IP Address:192.168.1.10(This may be assigned statically to the XBox if needed)

These two ports are necessarily required but if you would like to forward port 53 you can forward it in the same fashion.

Now lets go to the WAN Setup

Make sure you set the MTU Size to 1400, NAT Filtering should be set to Open

Now go to the Advanced Wireless Settings and Hit the Button Setup Access List and Make Sure that the Option "Turn Access Control On" should be unchecked coz it will not allow new wireless stations to connect on the fly.

Now move on to the LAN IP Setup and make sure you delete all the IP Addresses reseved in the Addess reservation table, I would not recommend the Address Reservation. What I have seen with my experience in the wireless communication we should not force the device to communicate wirelessly, if all the settings are in palce they will communicate without any problem.

and finally make sure Turn UPnP is Checked

Now on you XBox
Set the IP Address Settings to Automatic
Set the DNS Settings to Automatic

Now Scan for the Wireless Networks
You should find the Name of you wireless network
Try connecting to it, will prompt you for you WEP Key, Type your 10 Digit WEP Key and Hit Done.

and Now Go ahead and Test your XBox live connection and all the Tests should be confirmed and Xbox Live should be connected

If in case it again fails to obtain an IP Address

Then try this

Set the IP Address Settings on your XBox to Manual

Assign the IP Address:192.168.1.10
Assign the Subnet Mask:255.255.255.0
Assign the Gateway:192.168.1.1

Set the DNS Settings on your XBox to Manual

Assign Primary DNS Server:192.168.1.1
Assign Secondary DNS Server:4.2.2.2

and Test the XBox Live Connection.

IT SHOULD WORK

Time taken to answer you query:55 Minutes
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Old March 13th, 2009, 04:26 PM
Keady Keady is offline
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Smile Re: WNR2000 - Connecting to XBox Live - "Cant Obtain IP Address from router or modem"

Hi Mayank.

First of all I would like to thank you for the amount of time you have spent answering my questions. It is greatly appreciated!

If itís ok with you I would like to go through each of your points? And address issues or concerns about them? I have gone through all my settings and my Xbox seems to connect, but as I stated before, it might not work the next day?!

Your comments are in green, mine are in blue

The comments I would really appreciate you to answer back are in red




1. On the Port forwarding page I can see that you have forwarded all the ports for the IP Address 192.168.1.35, but in the attached devices where you have pointed out the MAC Address of your XBox, it shows the IP Address 192.168.1.30(My Question: Have you assigned static IP Address on the XBox?)

I realise my mistake now! No I have not assigned a static IP Adress for my xbox.

2. In the WAN Setup I can see that you have changed the MTU size to 1364, what I would recommend don't do it less than 1400. NAT Filtering is set to open and that is fine.

Thanks, I have now changed this to 1400.

3. In the LAN IP setup you have done the Address reservation table you have reserved the IP Address 192.168.1.30 for the MAC Address for your XBox, but if you notice that you have forwarded the ports for the Xbox for a different IP Address that is 192.168. 1.35, I recommend dont do the address reservation.

Thanks, I have deleted all Address Reservations for all my wireless devices. Is it recommended to delete Address Reservations for all wireless devices?

4. In the UPnP settings I can see that the XBox is trying to advertise its ports to other users on two different IP Addresses 192.168.1.3 and 192.168.1.30 that is absolutely wrong and in my openion you might have also put a static IP address on your XBox.


Thanks, Iím not too sure how to change this,
but Im hoping that after I have completed all of your suggestions this will not conflict?

5. Last the Wireless Settings on this router does not seem to be correct for the XBox, reason being that this router as you may know has the WPS Feature and sometimes the gaming consoles show incompatibility with the WPS feature also even if they are compatible, they may not connect properly, I would recommend that you should go for the WEP Security with Authentication Automatic and 64 Bit Key Strength coz that will disable the WPS on the Router automatically.

Thanks. I have now changed the security settings to WEP. I have been having some issues connecting to my router with other devices, but not as badly as my xbox. Could this also be an issue with the fact that i was using WPA instead of WEP?

Wireless Settings on the Router
SSID (Anything you would like to, just make it short one word I would prefer(Case Sensitive))

Thanks, I have done so

Channel:Any Channel among 1, 6 and 11
Thanks, I have chosen channel 11

Mode:Try B & G or Upto 54 Mbps coz the XBox wireless adapter is a G Adapter
Thanks, i have chosen 54Mbps, but there are not any settings to try B&G, so is selecting 54Mbps ok?

Security Options: Select WEP

Thanks. I have done so.

Authentication Type:Automatic
Encryption Strength:64 Bits

Thanks, I have done so.

I would recommend do not generate a passphrase, rather type any 10 digit number in the KEY1 box which will be easy for you to remember as it will the security key for your wireless network
Thanks, i created my own passphrase.

On applying these settings it will give you a message that WEP Security cannot work with WPS, so just hit OK for that.
I did not get that message. Is that something to be concerned about?

Alright now lets move on to the Port forwarding, first of all when you have the NAT filtering set to open you dont really have to forward the ports, I dont do that, but anyways, if you would like to

Thanks, my NAT settings are set to OPEN

In the Port Forwarding

Go to add custom service
--Assign service name:xbox1
--Service Type:TCP/UDP
--Starting Port:88
--Finish Port:88
--IP Address:192.168.1.10(This may be assigned statically to the XBox if needed)


Thanks, I have done this

Go to add custom service
--Assign service name:xbox2
--Service Type:TCP/UDP
--Starting Port:3074
--Finish Port:3074
--IP Address:192.168.1.10(This may be assigned statically to the XBox if needed)


Thanks, I have done this

These two ports are necessarily required but if you would like to forward port 53 you can forward it in the same fashion.

Thanks, I have done this

Now lets go to the WAN Setup
Make sure you set the MTU Size to 1400, NAT Filtering should be set to Open


Thanks, I have done this.

Now go to the Advanced Wireless Settings and Hit the Button Setup Access List and Make Sure that the Option "Turn Access Control On" should be unchecked coz it will not allow new wireless stations to connect on the fly.

Thanks, I have done this.

Now move on to the LAN IP Setup and make sure you delete all the IP Addresses reseved in the Addess reservation table, I would not recommend the Address Reservation. What I have seen with my experience in the wireless communication we should not force the device to communicate wirelessly, if all the settings are in palce they will communicate without any problem.

Thanks, I have done this.

and finally make sure Turn UPnP is Checked

Thanks, I have done this.

Now on you XBox
Set the IP Address Settings to Automatic
Set the DNS Settings to Automatic

Now Scan for the Wireless Networks
You should find the Name of you wireless network
Try connecting to it, will prompt you for you WEP Key, Type your 10 Digit WEP Key and Hit Done.

Thanks, I have done this, and it connected to the network.

and Now Go ahead and Test your XBox live connection and all the Tests should be confirmed and Xbox Live should be connected

It worked first time!!!

If in case it again fails to obtain an IP Address

Then try this

Set the IP Address Settings on your XBox to Manual

Assign the IP Address:192.168.1.10
Assign the Subnet Mask:255.255.255.0
Assign the Gateway:192.168.1.1

Set the DNS Settings on your XBox to Manual


Assign Primary DNS Server:192.168.1.1
Assign Secondary DNS Server:4.2.2.2

and Test the XBox Live Connection.

IT SHOULD WORK

Time taken to answer you query:55 Minutes


Again, I would like to thank you for your time.

If you wouldnít mind, would you be able to respond to this, answering the comments in red?
I would really appreciate this.


Also, In order for these settings to take full effect and to keep, do I need to Power down my modem, and router, and start them up along with the xbox in a certain order?

As you stated before, that you have spent alot of time working with Xbox and NG routers so I have every faith in your suggestions.

I look forward to your response.
Kind Regards.

Keady.
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  #6  
Old March 13th, 2009, 09:01 PM
mayank_leo mayank_leo is offline
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Default Re: WNR2000 - Connecting to XBox Live - "Cant Obtain IP Address from router or modem"

Hi Keady,

Hi I guess you have really thanked me a lot already you dont need to coz I find pleasure in helping people, and its great to see that you have followed all the instructions quite good, well I am a senior technician with NETGEAR and its been thousands of gaming consoles that I've helped people to hook up with almost all the models of NG routers. It's only that I guess less time to attend the queries on forum.

Ok, I'd like to answer your queries, again which you have marked in read

Your questions are marked in RED and my answers are marked in BLUE

Q-1:Is it recommended to delete Address Reservations for all wireless devices?

A-1:Yes it is recommended that you delete the address reservation for all the wireless clients reason is like I mentioned before that we should not force the wireless clients to communicate with the router, if the settings and the devices are fine they will communicate anyways.

Q-2:Question about UPnP Address Conflict.

A-2:Yes, once you have done all the settings and power cycle the Router and the XBox the UPnP table will be regenerated without any conflict.

Q-3:I have now changed the security settings to WEP. I have been having some issues connecting to my router with other devices, but not as badly as my xbox. Could this also be an issue with the fact that i was using WPA instead of WEP?

A-3:Yes, while writing an answer for this before I was thinking to ask you that you must have had problems connecting the Laptops and other stuff as well, reason being that this router has a WPS feature which is kind of easy to setup the security but all the Laptops and devices does not have that compatibility feature, and to my knowledge XBox surely does not have that, so that surely could have been the reason.

Q-4:Query about the Mode 54 Mbps and B & G?

A-4:Yes, they are both the same it is just that some routers give the option of 54 Mbps while the other have the option of B & G, its just how the designing team does it in a particular router.

Q-5:WEP Security?

A-5:Well, you did not ask this question but I think you have done something wrong here(Thanks, i created my own passphrase.), it seems as if you have again generated the passphrase in the WEP Security while my suggestion was you should skip the passphrase box and go ahead and type and 10 digit number(not more or less) in the KEY1 box which will work as your password for your wireless clients, because if you generate the passphrase it will be a randomly generated key and it will be kinda hard to remember, while a 10 digit number can be easily memorised and you dont have to deal with alphabets that way. Hope you got what I mean.

Q-6:I did not get that message. Is that something to be concerned about?

A-6:If you did not get that message, thats ok.

Q-7:In order for these settings to take full effect and to keep, do I need to Power down my modem, and router, and start them up along with the xbox in a certain order?

A-7:It's not really necessary that you restart all your network, but I would say that if you restart your Router and the XBox and then test the XBox Live again that will be good, coz it will have the router and the XBox to communicate will all the new settings.

and trust me a lot of people call me for these concerns with the XBox, Playstation3 and Nintendo Wii and I have given them the solution thousands of times and they it works almost every time and they never call back with any concern, so I would say that this is a tried and tested solution.

and I hope you get this done and you have a wonderful weekend playing games online.

Thanks

Mayank
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