WNDR3700 Wireless WPA access issues

[DanaL01]

I use 100's of Netgear routers in all sorts of locations and have never run into an issue getting access to the wireless network with WPA.
I recently decided to try the new WNDR3700. I'm having what seems like a simple problem.
If I enable the 2.4G wireless network, I am unable to connect to the network if WPA-PSK (TKIP) is selected. On my laptop, I say "skip configuration key on router and just enter passphrase". My laptop takes a while and then gives up saying "Can't connect to network".
If I disable security, I can connect fine.
If I do press the configuration button on the unit, it connects. (but doesn't ask for passphrase)

I want to allow various people onto the network by giving them the passphrase so I don't want to have to press the configuration button (router is in a locked closet) nor do I want to leave security off.

Some other info
- 5Ghz network is off
- PIN is disabled
- I've upgraded firmware to 1.0.4.68NA

Any ideas on what is causing this issue?

Thanks,
Dana

[methuselah_]

If I do press the configuration button on the unit, it connects. (but doesn't ask for passphrase)

This is actually not an issue. It is a security feature called WPS. It normally works when the adapter also supports WPS, apparently yours do.

For you to use it the normal way,
• make sure you define a passphrase on the wireless settings.
• check the "Keep Existing Wireless Settings" on the Advanced Wireless Settings.

[jmizoguchi]

If you were able to use button the router which WPS then you have connection WPA

I would enable the pin . Pin number is on side of the unit