#1  
Old January 1st, 2012, 07:41 AM
Solid0Snake Solid0Snake is offline
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Default My device stopped working. Help!

Hi all.

So I recently unboxed the EVA2000 and hooked it up to the screen. Everything was working fine and I tested a YouTube video to make sure. I then did hard reset (By holding the power button for 8 seconds) and when it come back, this is what happens:

1. My Main Menu consists of only 3 categories:
-My Collection
-Internet TV
-Settings

2. Choosing My Collection or Internet TV doesn't work, instead it automatically highlights Settings for me.

I have done restorations to factory settings, power off and on, I tried everything. The Client Version I have is 4.0.0.14.2.3.9 and here's an interesting part, right under the Client Version is "Server Version" and I remember at one point it was "4.3.x.x.x.x" but now it has changed to "6.0.x.x.x.x".

Does the server version mean the latest client version? If so, how do I update the client version?
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  #2  
Old January 1st, 2012, 08:10 AM
Solid0Snake Solid0Snake is offline
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Default Re: My device stopped working. Help!

Also to note a few things:
When pressing the Search button on the remote, I successfully can search through the different video streaming websites. However, despite results showing from youtube channels, when clicking on any youtube video, I get the following error "Title not accessible at this time. Please try again later". Other video streaming providers work fine (DailyMotion, HBO, MSN, etc).

Hooking an External hard disk works fine too.
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  #3  
Old January 14th, 2012, 11:49 AM
barnyrubble09 barnyrubble09 is offline
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Default Re: My device stopped working. Help!

did you ever solve this as I have the same problem with a newly purchased unit.
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  #4  
Old January 20th, 2012, 07:46 AM
Solid0Snake Solid0Snake is offline
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Default Re: My device stopped working. Help!

I'm going back and forth with the Netgear support center to solve this issue. So far nowhere.
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Old January 22nd, 2012, 10:14 PM
pwyller pwyller is offline
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Thumbs down Re: My device stopped working. Help!

Quote:
Originally Posted by Solid0Snake View Post
I'm going back and forth with the Netgear support center to solve this issue. So far nowhere.
Having exact same issue -- tried to open a support ticket and got:

We regret to inform, Your Request Could not be processed at the moment due to technical difficulties.... Please try again later.

Wow, does Netgear really think that in this market, with linksys, belkin, and a host of others breathing down their market share's neck, that they can get away with such unmitigated crap for support?
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  #6  
Old February 28th, 2012, 06:30 PM
camargo_lc camargo_lc is offline
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Angry Re: My device stopped working. Help!

I'm facing the same problem .. I've tried to update the firmware and after the attempt, the menu itens disappear ... I'm sure that was the connection to the server made this ... Please .. anyone .. I waited for 2 years until the subtitle issues were OK .. and now .. another problem ...
EVA2000
My Collection
Internet Video
Settings


Tks ...

Luiz
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  #7  
Old April 11th, 2012, 03:26 PM
grundlestain grundlestain is offline
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Default Re: My device stopped working. Help!

i have the exact same issue, i have 3 of these boxes and they all loose almost all functionality as soon as they connect to the internet,
i found this link:

http://support.netgear.com/app/answe...or-programmers

maybe someone can figure out a way to fix or roll back with the code...
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Old April 25th, 2012, 01:00 AM
arh9496 arh9496 is offline
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Default Re: My device stopped working. Help!

Did anyone get any joy.... I have the same issue .... Only able to access the settings menu and not My Collections or Internet.
There is absolutely no point in having this device if this is all that it can do.
Netgear must be in breach of their basic responsibilities... Selling a product that just doesn't work.
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  #9  
Old May 3rd, 2012, 04:12 PM
JoeyG JoeyG is offline
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Unhappy Re: My device stopped working. Help!

Since so many people are having this problem I don't understand why a Netgear moderator does not answer this question.

I called for support and they said I needed to fax my sales receipt which unfortunately I don't have. Then they hung up on me.
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Old May 4th, 2012, 04:04 AM
StephenB StephenB is offline
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Default Re: My device stopped working. Help!

Quote:
Originally Posted by JoeyG View Post
Since so many people are having this problem I don't understand why a Netgear moderator does not answer this question.

I called for support and they said I needed to fax my sales receipt which unfortunately I don't have. Then they hung up on me.
You could try opening an on-line support case at http://support.netgear.com/app/contact
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