Help, New Hard Drive, can't access NG Hard Drives

[patsgunrepair]

Hello, I have aproblem here that I can't figure out. My host computer's hard needed to be replaced. I installed NETGEARS Storage Utility program, I then go to My COmputer to see if the hard drives from SC101T are ther and they aren't. So I went into the Utility I downloaded to first try to attach the drives, but when I do my computer crashes. I then restart my computer and try to mange the drives, however I can't because the NEATGEAR Utility shows I have 0 space. However in both cases the NETGEAR Utility shows the drives. What can I do??? Below is the printout of the Z Scanplus program. I hope you people can help me out????

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++
Network Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Schedule
r Miniport
IP Address : 192.168.2.7
Subnet Mask : 255.255.255.0
Discovering uSAN with this network adapter, please wait...
Finding roots...
Found root IP = 192.168.2.4
Found root IP = 192.168.2.6
root 192.168.2.4 "Pat" has 1 partitions
Market class=0 64, Manuf code=9 64 241, Part num=0 0 102
root 192.168.2.6 "Michelle" has 1 partitions
Market class=0 64, Manuf code=9 64 241, Part num=0 0 102
================================================== =============================
VERSION : 1.1.3 ROOT IP ADDR : 192.168.2.4
MANUFACTURING CODE: 606449 PART NUMBER : 102
TOTAL(MB) : 76293 # PARTITIONS : 1
FREE (MB) : 98
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PARTITION LABEL IP ADDR SIZE (MB)

E42BF71C-7BCF-11DF-87F9-0040CA25DB86 Pat 192.168.2.5 76186
================================================== =============================
VERSION : 1.1.3 ROOT IP ADDR : 192.168.2.6
MANUFACTURING CODE: 606449 PART NUMBER : 102
TOTAL(MB) : 76293 # PARTITIONS : 1
FREE (MB) : 98
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PARTITION LABEL IP ADDR SIZE (MB)

F0836DC2-BDAD-11DF-A273-00038A000015 Michelle 192.168.2.9 76186
================================================== =============================
2 MicroSANs found within subnet 192.168.2.255

[patsgunrepair]

Just wanted to add that I running Windows XP Home edition. SP3

[Jack™]

Perform a long reset (~60 sec.) and try again to attach. Repeat this procedure a few times before giving up.

If above failed, we need the get part info. Read my sticky about this: http://forum1.netgear.com/showthread.php?t=35157

Check you have no issues with firewalls. Even Windows own must be turned off.

[patsgunrepair]

I have tried the 60 sec reset, but I'm not sure what is needed to be done. Is it just holding the reset button in for 60 plus seconds and then tring to attach the drives again? Also I have the get part info listed below.

F:\z-scanplus> listall
'listall' is not recognized as an internal or external command,
operable program or batch file.

F:\z-scanplus>z-scanplus listall
++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++
Network Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Schedule
r Miniport
IP Address : 192.168.2.7
Subnet Mask : 255.255.255.0
Discovering uSAN with this network adapter, please wait...
Finding roots...
Found root IP = 192.168.2.4
Found root IP = 192.168.2.6
root 192.168.2.4 "Pat" has 1 partitions
Market class=0 64, Manuf code=9 64 241, Part num=0 0 102
root 192.168.2.6 "Michelle" has 1 partitions
Market class=0 64, Manuf code=9 64 241, Part num=0 0 102
================================================== =============================
VERSION : 1.1.3 ROOT IP ADDR : 192.168.2.4
MANUFACTURING CODE: 606449 PART NUMBER : 102
TOTAL(MB) : 76293 # PARTITIONS : 1
FREE (MB) : 98
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PARTITION LABEL IP ADDR SIZE (MB)

E42BF71C-7BCF-11DF-87F9-0040CA25DB86 Pat 192.168.2.5 76186
================================================== =============================
VERSION : 1.1.3 ROOT IP ADDR : 192.168.2.6
MANUFACTURING CODE: 606449 PART NUMBER : 102
TOTAL(MB) : 76293 # PARTITIONS : 1
FREE (MB) : 98
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PARTITION LABEL IP ADDR SIZE (MB)

F0836DC2-BDAD-11DF-A273-00038A000015 Michelle 192.168.2.9 76186
================================================== =============================
2 MicroSANs found within subnet 192.168.2.255

F:\z-scanplus>z-scanplus getpart 192.168.2.7 192.168.2.4 password
Windows Socket Error code : 10054 --> Un-expected error.

Note: run "ipconfig" to check your network settings.
A dropped connection can cause network errors.

F:\z-scanplus>z-scanplus 192.168.2.7 192.168.2.5 password
Unrecognized option "192.168.2.7".

F:\z-scanplus>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
IP Address. . . . . . . . . . . . : 192.168.2.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

F:\z-scanplus>z-scanplus getpart 192.168.2.7 192.168.2.4 password
Windows Socket Error code : 10054 --> Un-expected error.

Note: run "ipconfig" to check your network settings.
A dropped connection can cause network errors.

F:\z-scanplus>z-scanplus 192.168.2.7 192.168.2.6 password
Unrecognized option "192.168.2.7".


Thanks for your help.

[Jack™]

Use these ip addresses:
z-scanplus getpart 192.168.2.4 192.168.2.5 password

Z-scanplus getpart 192.168.2.6 192.168.2.9 password


Yes, while unit is powered up, push the reset button approx. 60 sec. And try to attach.

[patsgunrepair]

This is what I get with your advice about getpart.

F:\z-scanplus>z-scanplus getpart 192.168.2.4 192.168.2.5 password
================================================== ============================
USER NAME : Pat
UNIQUE NAME : E42BF71C-7BCF-11DF-87F9-0040CA25DB86
READ TOKEN :
WRITE TOKEN :
ATTRIBUTE : 00 00 00 00 00 00 FF 00 01 00 01 00 00 00 02 03
: 00 11 22 33 44 55 66 77 88 99 AA BB CC DD EE key
r r r r r r r MC MC VM VM BS r r Str/Wr/Sp/Sh/Ow
================================================== ============================
MirrorCount=1 ValidMirrorCount=1 StripeBlockSize=0 (0 KBytes)
Owned=0 Shared=1 Spanned=0 Written=0 Striped=0

F:\z-scanplus>z-scanplus getpart 192.168.2.6 192.168.2.9 password
================================================== ============================
USER NAME : Michelle
UNIQUE NAME : F0836DC2-BDAD-11DF-A273-00038A000015
READ TOKEN :
WRITE TOKEN :
ATTRIBUTE : 00 00 00 00 00 00 FF 00 01 00 01 00 00 00 02 00
: 00 11 22 33 44 55 66 77 88 99 AA BB CC DD EE key
r r r r r r r MC MC VM VM BS r r Str/Wr/Sp/Sh/Ow
================================================== ============================
MirrorCount=1 ValidMirrorCount=1 StripeBlockSize=0 (0 KBytes)
Owned=0 Shared=1 Spanned=0 Written=0 Striped=0




I've been trying the 60 sec. restarts with no luck, but will keep on trying.

Pat

[Jack™]

The information shows healthy drives.
Your situation and the solution to your problem is shown in this post: http://forum1.netgear.com/showpost.php?p=30&postcount=7

Which software did you download? Use the latest software from the site: http://support.netgear.com/app/answe...R3dReG9EWms%3D

Don't use the z-scanplus utility for diagnostics. Use the supplied z-scan software. In my already mentioned sticky are instructions how to locate it.

If all fail, then your last option is:
Use the SFSExtract utility to copy the whole disk to another medium. More: SFSExtract Syntax (http://forum1.netgear.com/showthread.php?t=32684)
Then you can wipe your SC101 HD clean and create new drives. Then you will be able to copy back the data.