Two GS724TS with same MAC?

[Veldje21]

Last week I purchased three switches. Unfortunately, two of them have the same MAC, both 00:11:22:33:44:55. The serial numbers, as seen from the web interface, are also not valid. (all one's). I guess these units are refurbished?

Is there a way to edit the MAC address? Is there a way to edit the serial numbers?

Greetings

[jmizoguchi]

refurb is also limited warranty by third parties.

suggestion is return and buy new units.

[Veldje21]

Thanks for responding

Whether or not these are actually refurbished units, the units where ordered as new. But before I go into the hassle of exchanging them, I want to make sure that there is not an easier way of fixing the problem. You see, I have serial numbers and MAC addresses as they are printed on the boxes they came in. These are valid, since I could register the units at netgear.com. So a method of coding the addresses and serial numbers into the switches would be easier for all of us; me, the supplier and Netgear.

[jmizoguchi]

If you have serial number on actual device itself and not box then it is new.
reburb will come with usually brown box and not serial on device itself.

I would contact support my.netgear.com and use non register user buttons or if you already register one of them then use that to ask support

[Veldje21]

Received three new units this week, complete with serial numbers on the devices. Our supplier got a refund from Netgear, I was given the choice for a refund or new units.