what do these mean?

[Percyhedley]

1 in the logs for our wg 102 access points we get PTK update failed and as we are having trouble with networks 'dropping out' we wondered if this could be the cause

2 we also get
2006 Nov 20 22:35:55 GMT] 00:09:5B:8F:AB:07 GTK update
[2006 Nov 20 22:40:56 GMT] 00:09:5B:8F:AB:07 disconnected(Idle Timeout)
[2006 Nov 20 22:40:56 GMT] 00:09:5B:8F:AB:07 disassociated
[2006 Nov 20 22:40:56 GMT] 00:09:5B:8F:AB:07 authenticated
[2006 Nov 20 22:40:56 GMT] 00:09:5B:8F:AB:07 associated
[2006 Nov 20 22:40:56 GMT] 00:09:5B:8F:AB:07 PTK update
[2006 Nov 20 22:40:58 GMT] 00:09:5B:8F:AB:07 GTK update
[2006 Nov 20 22:45:58 GMT] 00:09:5B:8F:AB:07 disconnected(Idle Timeout)
[2006 Nov 20 22:45:58 GMT] 00:09:5B:8F:AB:07 disassociated
[2006 Nov 20 22:50:59 GMT] 00:09:5B:8F:AB:07 authenticated
[2006 Nov 20 22:50:59 GMT] 00:09:5B:8F:AB:07 associated
[2006 Nov 20 22:50:59 GMT] 00:09:5B:8F:AB:07 PTK update
[2006 Nov 20 22:51:01 GMT] 00:09:5B:8F:AB:07 GTK update
[2006 Nov 20 22:56:00 GMT] 00:09:5B:8F:AB:07 disconnected(Idle Timeout)

apparently ad infinitum Is this correct or does it mean we have a problem?

Thanks
Rob

[Netgear1-9A-Z]

Hi Percyhedley and welcome to the forum.

Sorry, not quite sure what the logs mean exactly. I tried to google the acronyms but was unable to find any info.

Please explain what "networks dropping out" means and your network configuration.

Could be a matter of interference or possible firmware upgrade necessary.

[Percyhedley]

If we start with the log messages, what should we see and what constitues an error condition.

I have looked on the product CD and also the NetGear site and I cannot find a list of the log messages and what they mean. That would be an ideal starting point for us as we can then probably work out why systems are failing.

At the moment it seems that wg311v2 and wg311v3 card just dont seem to like our wg102 access points. However, cards from Linksys, Buffalo and D-Link seem much more stable when used against the same access points. I would have expected it to be the other way round.

We can use the MAC addresses in the log messages to identify which card is which and we can see obvious differences in the order and format of the messages for the different connections, but we cannot find any reference which lets us what the log messages actually mean.

Is there a list of definitions published anywhere? If there isn't can anyone tell us what we should be seeing for a successful session?

Thanks in advance for your help.

[LapGear]

The PTK and GTK update is part of the WPA component and the idle timeout happens when there is no wireless traffic going through the AP for a period of time.
Can you tell me which firmware version is on the wg102 and more info about your config?

[Percyhedley]

Hi
firmware version is 3.07 and we have 10 wg102 Ap spread around the building, all with the same SSID, wpa-tkip encryption and power over ethernet using autoconfig for the channel, we have a variety of Network adapters both laptop and desktop from most of the major manufacturers
Any further info that you need?
Any ideas would be greatly appreciated as we are tearing our hair out trying to keep this system connected throughout the day

Rob

[davefazackerley]

I wish someone would post an answer because I am having exactly the same problem. I have a number of AP's an one, which is a WG102 it doing the same as yours. It drops out every 10 seconds, in an endless loop, associating and disasociating, with the error message you detail. It is not a timeout, it is too fast.

[dtg]

I have the same issues. The connection just drops for not reason it seems and I'm only 20ft for the AP.

[rfi3]

Using a product from another vendor solved this problem ....

At the moment I know half a dozen of devices, that are not able establish an stable connection to a WG102.

All of them working now without problems with a cheaper consumer product.

[olxsysop]

Originally Posted by Percyhedley

Hi
firmware version is 3.07 and we have 10 wg102 Ap spread around the building, all with the same SSID, wpa-tkip encryption and power over ethernet using autoconfig for the channel, we have a variety of Network adapters both laptop and desktop from most of the major manufacturers
Any further info that you need?
Any ideas would be greatly appreciated as we are tearing our hair out trying to keep this system connected throughout the day

Rob

Same problem here with firmware V4.0.16NA...
2 years later... no fix?

[jmizoguchi]

Originally Posted by olxsysop

Same problem here with firmware V4.0.16NA...
2 years later... no fix?

http://kbserver.netgear.com/products/WG102.asp

there is new on the yours.. 2cents