#1  
Old January 21st, 2007, 03:35 PM
stumpedSteve stumpedSteve is offline
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Default Problems with Dell ??

My wife's new Dell laptop with an Dell 1390 Internal card (802.11 b/g) seems to find my wireless router MR814v2 (802.11 b) but cannot get to the internet. I get a "Cannot display Page message".

I already had one wired and two wireless PC conections (1 Lynksys wireless on a Tower and a Netgear USB wireless (WG111v2) to the router.

After being unsucessful with the Dell connection, I set up a Netgear External PC card (MA521) on an old IBM T23 which worked right away.

Tried Dell support for 2 hours and he suggested I get a new driver from Netgear.I have not updated my driver for the router since instalation (2003)

Has anyone a solution or had this problem with Dell?

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  #2  
Old January 21st, 2007, 04:53 PM
fordem fordem is offline
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Default Re: Problems with Dell ??

At the Dell open a command prompt and enter "ipconfig /all" (without the quotations), post the output and we'll try to get your Dell connected.
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  #3  
Old January 23rd, 2007, 02:37 PM
stumpedSteve stumpedSteve is offline
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Default Re: Problems with Dell ??

I just saw this after sending you a 'private message"

stumped steve
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Old January 23rd, 2007, 03:00 PM
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Netgear1-9A-Z Netgear1-9A-Z is offline
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Default Re: Problems with Dell ??

Are you using the Dell wireless utility?
I had a problem trying to get someone connected to their until I disabled the Dell and used WZC. Just a thought. Like fordem said, please post your ipconfig info.
Moving to 802.11b routers.
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Old January 23rd, 2007, 03:03 PM
fordem fordem is offline
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Default Re: Problems with Dell ??

Not a problem Steve - I'll cut & paste.

Quote:
C:\> ipconfig/all

Windows IP Configeration
Host Name………………………..:Carol
Primary Dns suffix :
Node Type :Hybird
IP Routing Enabled :No
WINS Proxy Enabled :No
Ethernet Adapter Local Area Connection:
Media State Access :Media Disconected
Description :Broadcom 44x 10/100
Integrated Controller
Physical Address :00-19-B9-4C-93-B2

Ethernet Adapter Wireless Network Connection:
Media State Access :Media Disconnected
Description Dell Wireless 1390 WLAN Mini-Card
Physical Address :00-19-7D-24-3C-34


hope this is what you wanted

stumpedsteve
Your wife's Dell doesn't seem to have a connection to the wireless network - you'll notice it shows media disconnected - so that's the first thing we need to look at.

Most Dell laptops have three places you can turn the wireless on and off

The first is in the cmos setup - Hit F2 at startup and go through the pages until you find the one that allows for wireless control and make sure the wireless is enabled.

The second is through a keyboard "hot key" combination - usually FN+F2 - you'll need to look at your keyboard to verify this

Third is a Dell utility called QuickSet - if you do not have this installed, download it from Dell's website and install it.

At the end of the exercise we want to be able to see the wireless network showing in the Windows "View Available Wireless Networks" - assuming that you have not disabled SSID broadcast on the wireless router.

Let me know how you get along with this
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Old January 23rd, 2007, 05:42 PM
stumpedSteve stumpedSteve is offline
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Default Re: Problems with Dell ??

I disabled and enabled the card w/ Fn F2
I got the same results when I ran ipconfig/all

steve
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Old January 23rd, 2007, 06:08 PM
fordem fordem is offline
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Default Re: Problems with Dell ??

I've seen those cards disabled by QuickSet and you can Fn+F2 to disable & enable as much as you want and it makes no difference.

You're left with the impression that the card is bad, and the only way to prove that it's not is to swap it into another laptop.

Here's the situation - IF - you have a defective wireless card, you can have it enabled everywhere and Windows "View available wireless networks" will always show nothing - this is the point at which you call Dell and get them to ship you a replacement card (if your laptop is still in warranty and you have on site coverage)

If you have to pay for it, then you try every avenue open to you before making the purchase - so download QuickSet and install it and try to enable the card with it.
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