How to post 'listall' and 'getpart' information - the complete guide

[Jack™]

Whenever problems pop up with SC101 or SC101T devices such as not seeing drives, not being able to attach drives, etc. it is imperative to see the status of the drives.
For that purpose, Netgear has included a diagnostic utility with the Z-SAN driver software, called UT.EXE.
With UT.EXE it is possible to show all relevant Z-SAN partition information on the hard disk(s) installed in a SC101 or SC101T. (a SC101 is identical to a SC101T in regard to troubeshooting and diagnostics.)

UT.EXE was replaced by Z-SCAN.EXE when firmware 4.23.0 was published (for the SC101T this was firmware 1.1.3).
Using UT.EXE with 4.23.0 or Z-SCAN for pre-4.23.0 firmwares will not work.
Z-SCANPLUS.EXE (can be downloaded here: Z-SCANPLUS - Diagnostic tool for manipulating SC101 and SC101T storage networks ) can be used instead of Z-SCAN.EXE and has an additional command for removing drives manually if for any reason this cannot be done via the SC Manager utility.

But before starting diagnostics, it is important to check 2 connectivity issues:
A. Wired preferred
There must be a good and stable network connection between the PC and the SC101.
Meaning, no wireless between PC and router or between router and SC101. Check that no wireless connection exists between the DHCP Server and SC101 if the DHCP server is not the router.
If possible, look in your router menu for a list of attached devices. Is the SC101 listed here?
If no SC101 can be found in the router and the LEDs on the device are OK, then connect the SC101 with a patch cable to the LAN port of your PC. This is called a "direct connection".

Making a direct connection.
Make sure the network interface connection of the PC is configured as DHCP client (no static IP address). After a few minutes a APIPA network connection will be made between the SC101 and the PC. The IP addresses will be in the form of 169.254.x.y. Does this not happen, then power down both devices and powerup first the SC101 and after a minute or so boot the PC.

B. Firewalls
Check that no software firewalls block the communications between the host and the SC101. The communication port for SC101 traffic is port 20001 UDP. Either disable the firewalls or configure them as needed. AFAIK, ZoneAlarm is not compatible with a SC101 system and must be removed from the system.

UT/Z-SCAN diagnostics:
Follow the instructions from the Netgear KB pages: http://kb.netgear.com/app/answers/detail/a_id/205/
to open a SC101 - CLI prompt window.
First issue the command:

z-scan listall

(if not found, then you're using a pre 4.23.0 firmware and you have to replace the command with: 'ut': ut listall).
If no harddisk is found, you'll get a 0 MicroSan (or 0 MircoSan) found within subnet x.y.z.255 (x.y.z.255 could be f.i. 192.168.1.255)

Otherwise, you'll get something similar like the following information (in addition to what's on the KB pages explained) for each disk:
VERSION = firmware version on the device (currently latest 4.23.0)
TOTAL = Disk capacity in MB
FREE = Free capacity (unpartitioned) on the disk in MB
ROOT IP ADDR = IP address of the disk as assigned by the DHCP server.
If the hard disk(s) were already partitioned then you'll see also the number of Partitions followed by a list of more information about each partition. One of the information is the partition's IP address, IP ADDR and is of importance for the following 'getpart' command:

z-scan getpart [ROOT IP ADDR] [IP ADDR] password

wherein the password the current password is of the SC101.
Default password is 'password'. Pushing with a paperclip in the reset hole at the back for at least 10 seconds will reset the password to the default password.
It also should detach attached drives, although this happens not always.

Example: listall shows a 1 root ip of 192.168.1.16 and 1 partition with an IP address of: 192.168.1.18 and another root ip of 192.168.1.17 with 1 partition having an IP address of: 192.168.1.19

Then the correct getpart commands would be (password is default):
z-scan getpart 192.168.1.16 192.168.1.18 password
and
z-scan getpart 192.168.1.17 192.168.1.19 password

How to copy this data and paste it into a post on the forum?

1. Rightclick in the CLI Prompt window and select 'mark'.
2. Now leftclick and hold the mousebutton while moving over all the lines upwards you want to include in your posting.
3. When finished marking, hit the Enter key.
4. Paste the clipboard contents now directly in your open post message or open a notepad and paste the contents into it and save the text file for future use.
5. You may delete not-relevant or sensitive data, but make sure not to remove vital listall and getpart data!

HTH

[Synyster]

Awesome. We needed this for a while

[Jack™]

glad you like it....

[tastymir]

Great utilities.

I have latest SC manager and firmware and i 've lost connection to one of the drives, i cant mount it and no space available. Please see log for first drive, i see there are READ WRITE tokens which are not set for drive 2 and also Owned and Shared values are reversed, how do i mount drive 1


USER NAME : 180Baracuda
UNIQUE NAME : 1F32ACDE-EAD2-11DC-868E-00508DCB983B
READ TOKEN : mypass
WRITE TOKEN : mypass
ATTRIBUTE : 00 00 00 00 00 00 FF 00 01 00 01 00 00 00 01 00
: 00 11 22 33 44 55 66 77 88 99 AA BB CC DD EE key
r r r r r r r MC MC VM VM BS r r Str/Wr/Sp/Sh/Ow
================================================== ============================
MirrorCount=1 ValidMirrorCount=1 StripeBlockSize=0 (0 KBytes)
Owned=1 Shared=0 Spanned=0 Written=0 Striped=0
FORWARD state=15 ("unknown")
COPYTO state=15 ("unknown"), progress=0 (0%)


================================================== ============================
USER NAME : LatiBKB
UNIQUE NAME : 93B44238-0ECC-11DE-801F-001C239C8340
READ TOKEN :
WRITE TOKEN :
ATTRIBUTE : 00 00 00 00 00 00 FF 00 01 00 01 00 00 00 02 00
: 00 11 22 33 44 55 66 77 88 99 AA BB CC DD EE key
r r r r r r r MC MC VM VM BS r r Str/Wr/Sp/Sh/Ow
================================================== ============================
MirrorCount=1 ValidMirrorCount=1 StripeBlockSize=0 (0 KBytes)
Owned=0 Shared=1 Spanned=0 Written=0 Striped=0
FORWARD state=15 ("unknown")
COPYTO state=15 ("unknown"), progress=0 (0%)

[Jack™]

Open a new post for your problem. It does not belong into a "sticky".....

[nawabasif]

I have an even better solution.

Run the same commands, but at the end you can send the output to a text file.

For example:

z-scanplus listall > "%userprofile%\Desktop\Listall.txt"

z-scanplus getpart [ROOT IP ADDR] [IP ADDR] password > "%userprofile%\Desktop\Getpart.txt"

Both the above commands send the output to the specified file at the specified location.

You can then either attach the file if the forum permits or copy and paste the contents

Hope this helps

[Jack™]

Indeed, this is also an option, but experience has taught that not everyone is at ease with DOS redirection and piping commands..... (let alone recursive batch command tricks).

FYI,
You can put all output into one single text file by using the ">>" for the getpart info. This will add any output into the existing text file, or creates the file if it doesn't exist:

f.i.
z-scanplus listall > "%userprofile%\Desktop\info.txt"
z-scanplus getpart [ROOT IP ADDR1] [IP ADDR1] password >> "%userprofile%\Desktop\info.txt"
z-scanplus getpart [ROOT IP ADDR1] [IP ADDR2] password >> "%userprofile%\Desktop\info.txt"
z-scanplus getpart [ROOT IP ADDR2] [IP ADDR3] password >> "%userprofile%\Desktop\info.txt"

[russellbarrett]

thanks very much, seems my problem was my new firewall!
So watch out guys if you have the ESET security, it auto enables and auto blocks that port, also very hard to manually reconfig

[Jack™]

RE: Software Firewalls.
Windows own firewall is also many times the culprit.
The problem with this firewall is that it starts sometimes without user intervention. An update, a change of network connection and the firewall kicks in.
To avoid this problem on a desktop PC the user can disable the firewall services all together by going to RUN and enter "services.msc". In the list of services go the Windows Firewall service and change the startup type to 'disabled' and then click on the Stop button under Service status.
This setting should not be used for laptops that are taken outside and connect to hotspots. There you want to have the Windows firewall active (when outside you are not using the SC101 anyway...)

So make sure that the firewall is not active when accessing the SC101. Even setting the firewall to 'off' does not always disable the firewall. If you run into problems check the services status. That is a sure indication about the status.

Re other software firewalls:
Some firewalls can be set to 'off' or 'disabled' but will continue blocking the SC101 data traffic. In those cases it becomes necessary to uninstall the firewall entirely.
If the firewall software is part of a security suite (f.i. NIS, Norton 360, Sygate, etc.) it is then necessary to uninstall the suite completely and after rebooting and cleaning the registry, installing the suite again but without the firewall component.

[Jack™]

Clarification:
For a direct connection (APIPA) there is no need for a cross-over network cable.
Use the same cable that was used between the SC101 and the switch or router port.
In case the cable is under suspicion, use any good CAT 5e or CAT 6 straight-through network patch cable.