Go Back   NETGEAR Forums > Home Products > Wireless Networking Products for SOHO applications > Wireless Router & Modem Gateways > 802.11b/g/n Routers > All 802.11 b/g/n Routers

Reply
 
Thread Tools Display Modes
  #1  
Old January 17th, 2010, 11:42 PM
ChrisMcKay ChrisMcKay is offline
Junior Member
NETGEAR Newbie
 
Join Date: Jan 2010
Posts: 11
ChrisMcKay is on a distinguished road
Default DGN3500 disconnect issues

Hi

I have recently upgraded my DSL router to a DGN3500 Modem Router.

Ever since changing to this router I have been getting disconnect problems that I did not experience with the previous router. These disconnect issues occur randomly and even when the computers are off.

Checking the log reveals the following, as an example:

Mon, 2010-01-18 17:27:31 - LCP is allowed to come up.
Mon, 2010-01-18 17:27:31 - Initialize LCP.

To reconnect I have to manually reconnect to the internet by using the connect button in the admin section of the modem/router.

This issue is peculiar to this router as the two previous routers I have had (Both D-Link)have both failed to replicate the problem.

Any thoughts on the cause of this issue please? And yes, the line was tested in the days leading up to the installing of the new router as the old one wasn't up to spec to provide adequate ADSL2 speeds.

Some details:
Firmware Version V1.1.00.16_1.00.16
PPPoA
Multiplexing VC Based
VPI 0
VCI 100
ADSL Firmware Version 4.4.4.0.0.1
NAT Enabled
MTU 1458
UPnP Enabled
Reply With Quote
  #2  
Old January 21st, 2010, 09:45 AM
ChrisMcKay ChrisMcKay is offline
Junior Member
NETGEAR Newbie
 
Join Date: Jan 2010
Posts: 11
ChrisMcKay is on a distinguished road
Default Re: DGN3500 disconnect issues

Anybody have any thoughts?
Reply With Quote
  #3  
Old January 21st, 2010, 09:59 AM
jmizoguchi's Avatar
jmizoguchi jmizoguchi is offline
Senior Member
NETGEAR Fanatic
 
Join Date: Feb 2007
Location: Kentucky, USA
Posts: 94,015
jmizoguchi is on a distinguished road
Default Re: DGN3500 disconnect issues

ISP provider?
__________________
VPN Case Study (www.vpncasestudy.com)
Our Second To None VPN Related Setup Case Study
"One Stop Solution To Your Netgear VPN Connectivity"
*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]

Most Other Useful Docs -"General Technical Documentation", "Router Reset", "Router Setup", "Print Server Tips", "Remote Admin"
"Wireless Tips"


Forum Policy

June Mizoguchi-i....@vpncasestudy.com
Reply With Quote
  #4  
Old January 21st, 2010, 10:00 AM
jmizoguchi's Avatar
jmizoguchi jmizoguchi is offline
Senior Member
NETGEAR Fanatic
 
Join Date: Feb 2007
Location: Kentucky, USA
Posts: 94,015
jmizoguchi is on a distinguished road
Default Re: DGN3500 disconnect issues

Wrong area
moving to rangemax next routers
__________________
VPN Case Study (www.vpncasestudy.com)
Our Second To None VPN Related Setup Case Study
"One Stop Solution To Your Netgear VPN Connectivity"
*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]

Most Other Useful Docs -"General Technical Documentation", "Router Reset", "Router Setup", "Print Server Tips", "Remote Admin"
"Wireless Tips"


Forum Policy

June Mizoguchi-i....@vpncasestudy.com
Reply With Quote
  #5  
Old January 21st, 2010, 03:28 PM
ChrisMcKay ChrisMcKay is offline
Junior Member
NETGEAR Newbie
 
Join Date: Jan 2010
Posts: 11
ChrisMcKay is on a distinguished road
Default Re: DGN3500 disconnect issues

Quote:
Originally Posted by jmizoguchi View Post
ISP provider?
Clearnet in New Zealand http://www.clear.net.nz
Reply With Quote
  #6  
Old January 21st, 2010, 04:32 PM
jmizoguchi's Avatar
jmizoguchi jmizoguchi is offline
Senior Member
NETGEAR Fanatic
 
Join Date: Feb 2007
Location: Kentucky, USA
Posts: 94,015
jmizoguchi is on a distinguished road
Default Re: DGN3500 disconnect issues

Quote:
Originally Posted by ChrisMcKay View Post
Clearnet in New Zealand http://www.clear.net.nz

Quote:
Multiplexing VC Based
VPI 0
VCI 100

Call ISP and make sure this value is correct
__________________
VPN Case Study (www.vpncasestudy.com)
Our Second To None VPN Related Setup Case Study
"One Stop Solution To Your Netgear VPN Connectivity"
*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]

Most Other Useful Docs -"General Technical Documentation", "Router Reset", "Router Setup", "Print Server Tips", "Remote Admin"
"Wireless Tips"


Forum Policy

June Mizoguchi-i....@vpncasestudy.com
Reply With Quote
  #7  
Old January 21st, 2010, 06:14 PM
ChrisMcKay ChrisMcKay is offline
Junior Member
NETGEAR Newbie
 
Join Date: Jan 2010
Posts: 11
ChrisMcKay is on a distinguished road
Default Re: DGN3500 disconnect issues

Quote:
Originally Posted by jmizoguchi View Post
Call ISP and make sure this value is correct
I had already done this and can confirm that these settings are correct after calling them again today, after yet another two disconnects...grrrr.

I suppose the most frustrating thing about this is when it occurs I have to either reboot the modem/router or go into the web based console and manually restart it. It will not reconnect on its own.
Reply With Quote
  #8  
Old January 21st, 2010, 06:18 PM
jmizoguchi's Avatar
jmizoguchi jmizoguchi is offline
Senior Member
NETGEAR Fanatic
 
Join Date: Feb 2007
Location: Kentucky, USA
Posts: 94,015
jmizoguchi is on a distinguished road
Default Re: DGN3500 disconnect issues

hard reset the router and try if that helps
__________________
VPN Case Study (www.vpncasestudy.com)
Our Second To None VPN Related Setup Case Study
"One Stop Solution To Your Netgear VPN Connectivity"
*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]

Most Other Useful Docs -"General Technical Documentation", "Router Reset", "Router Setup", "Print Server Tips", "Remote Admin"
"Wireless Tips"


Forum Policy

June Mizoguchi-i....@vpncasestudy.com
Reply With Quote
  #9  
Old January 21st, 2010, 11:15 PM
ChrisMcKay ChrisMcKay is offline
Junior Member
NETGEAR Newbie
 
Join Date: Jan 2010
Posts: 11
ChrisMcKay is on a distinguished road
Default Re: DGN3500 disconnect issues

Quote:
Originally Posted by jmizoguchi View Post
hard reset the router and try if that helps
OK tried that and once again it has gone off line. Was not browsing the net or anything, the computer was idle and just disconnected, had to log into console to restart. This is incredibly frustrating given the price I paid for this supposed top notch modem/router. My old one NEVER had this issue. Speeds were worse but at least it stayed online.

I can't understand why, if it disconnects, it doesn't just try and reconnect. Why on earth does one have to do this manually in this electronic age!
Reply With Quote
  #10  
Old January 22nd, 2010, 04:51 AM
jmizoguchi's Avatar
jmizoguchi jmizoguchi is offline
Senior Member
NETGEAR Fanatic
 
Join Date: Feb 2007
Location: Kentucky, USA
Posts: 94,015
jmizoguchi is on a distinguished road
Default Re: DGN3500 disconnect issues

make sure you go to under WAN setup of the router interface and checkbox is check for "Connect Automatically, as Required"
__________________
VPN Case Study (www.vpncasestudy.com)
Our Second To None VPN Related Setup Case Study
"One Stop Solution To Your Netgear VPN Connectivity"
*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]

Most Other Useful Docs -"General Technical Documentation", "Router Reset", "Router Setup", "Print Server Tips", "Remote Admin"
"Wireless Tips"


Forum Policy

June Mizoguchi-i....@vpncasestudy.com
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -8. The time now is 05:20 AM.