#1  
Old February 3rd, 2010, 07:28 PM
rpervez rpervez is offline
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Default WGU624 - Unable to connect to internet

Hi Everyone
I am new to this and I am hoping that someone can provide some help here. I have a DSL service from AT&T and directly connect to PC. Everything works just fine and I can access the internet.

When I bring in my netgeat router WGU624, I am unable to connect to internet. I followed the video for netgear router setup but I get a limited network connection icon in my taskbar. It use to work fine until I got new modem from AT&T and some stupid guy told me over the pohone to reset the router to factor default settings, which I did and since then I am unable to use the router.

can you please provide some help and let me know which settings do i need ot change on the router

Thanks in advance
sarah
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  #2  
Old February 3rd, 2010, 07:39 PM
jmizoguchi jmizoguchi is offline
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Default Re: WGU624 - Unable to connect to internet

WRONG AREA
MOVING TO Super-G (108 Mbps) & 802.11g (54 Mbps) Routers


If you reset the router then do NOT try using with wireless. PC using ethernet cable to the router and CONFIGURE the router. ATT DSL modem/router unit must be in BRIDGE MODE- call ATT support on how to do that
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Old February 3rd, 2010, 08:41 PM
rpervez rpervez is offline
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Default Re: WGU624 - Unable to connect to internet

Not sure what do you mean "reset the router then do NOT try using with wireless", I am unable to get to the internet how would I use wireless If I don't have my router working.

I am already in bridge mode.

below are the settings that I got when i am directly connected from modem to pc
Thanks



Windows IP Configuration



Host Name . . . . . . . . . . . . : Home

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-13-72-DF-B7-FC

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Wednesday, February 03, 2010 9:49:15 PM

Lease Expires . . . . . . . . . . : Thursday, February 04, 2010 9:49:15 PM
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Old February 4th, 2010, 03:13 AM
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Default Re: WGU624 - Unable to connect to internet

The new 'modem' you got from AT&T is also a router. So you don't need the WGU624 for router function.
After the reset you have to configure the new AT&T modem-router so that you can go online. Get in touch with their support for advice and help if you don't know how to configure that.

If you want to use the WGU624 for wireless function only, then you have to change the IP of the WGU624 so that it is in the same subnet as your AT&T modem-router (192.168.1.x).
For that you need to connect your PC directly wired to the WGU624 after you resetted it to factory default. Enter the menu and set the IP to f.i. 192.168.1.100. After that you can connect the WGU624 with a ethernet cable to one of the ports of the AT&T modem-router. You won't use the WAN or internet port of the WGU624 anymore.
Now you can access the WGU624 by entering its new IP 192.168.1.100 and set the wireless settings.
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  #5  
Old February 4th, 2010, 03:29 AM
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Default Re: WGU624 - Unable to connect to internet

Quote:
Originally Posted by rpervez View Post
IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254
Those are routed IP addresses, indicating that your modem is not in Bridged Mode. While Jack's solution will work and is often recommended, it may be better to put the modem into Bridged Mode and set up as normal to make full use of the Netgear router.
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Old February 4th, 2010, 04:45 AM
jmizoguchi jmizoguchi is offline
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Default Re: WGU624 - Unable to connect to internet

Quote:
Not sure what do you mean "reset the router then do NOT try using with wireless", I am unable to get to the internet how would I use wireless If I don't have my router working.

I am already in bridge mode.


Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254
where are you reading this IPCONFIG?

behind the DSL modem or router?
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  #7  
Old February 4th, 2010, 05:38 AM
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Default Re: WGU624 - Unable to connect to internet

He said above;

Quote:
Originally Posted by rpervez View Post
..... below are the settings that I got when i am directly connected from modem to pc .....
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Old February 4th, 2010, 05:40 AM
jmizoguchi jmizoguchi is offline
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Default Re: WGU624 - Unable to connect to internet

didn't had my glasses on.... first thing in the morning.. brain has slow start
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Old February 4th, 2010, 05:41 AM
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Default Re: WGU624 - Unable to connect to internet

Those shades are too dark anyway mate
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Old February 4th, 2010, 05:44 AM
jmizoguchi jmizoguchi is offline
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Default Re: WGU624 - Unable to connect to internet

Quote:
Originally Posted by Mars Mug View Post
Those shades are too dark anyway mate
lol.... just double vision problem
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