Router update can't find internet

[nkurtz]

I have a WGR614v8 router and when I tell the router to search for new firmware updates it says " trying to conecxt to netgear server and comes back saying I have no internet connection. Problem is that I do have a connection and I can surf with no problem. Do I have a virus problem or is it a firmware issue?

Hardware Version WGR614v8
Firmware Version V1.2.10_21.0.52NA

[jmizoguchi]

always got product support page

see "downloads" tab at top of this page

[nkurtz]

I checked the download tab

I've got the latest update. when I click check for new version from internet... it says no internet found and takes me back to my router upgrade screen Is this a known issue or is it a virus hack that no one reported yet it used to tell me that my firmware is up to date.

reply if you have a solution...

[katrinabernardino]

Try to manualy upgrade the firmware of your device by downloading the firmware software on KB website

[jmizoguchi]

Originally Posted by nkurtz

I checked the download tab

I've got the latest update. when I click check for new version from internet... it says no internet found and takes me back to my router upgrade screen Is this a known issue or is it a virus hack that no one reported yet it used to tell me that my firmware is up to date.

reply if you have a solution...

http://kb.netgear.com/app/products/model/a_id/2590

MANUAL.. forget about "the router to search for new firmware updates it says " trying to conecxt to netgear server "


http://vpncasestudy.com/reset.html

[nkurtz]

All I asked about was if anyone had this issue of the router not being able to to find the internet on it's own. I get generic replies...."read the manual....update manually". Thank you Captain Obvious.

[Mars Mug]

Originally Posted by nkurtz

1. I've got the latest update. 2. when I click check for new version from internet... it says no internet found and takes me back to my router upgrade screen

You mention two different things there.

1. Having downloaded the firmware to you hard drive you use the option to upload the firmware, not the 'check for new version option'. You're not entirely clear, what did you do after downloading the firmware?

2. The 'update from internet' option is dependant on the file existing in a particular location on the Netgear servers, it may not be there but may be available for download.

[jmizoguchi]

Originally Posted by nkurtz

All I asked about was if anyone had this issue of the router not being able to to find the internet on it's own. I get generic replies...."read the manual....update manually". Thank you Captain Obvious.

Always manually update. Router never seems to have correct information