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Old September 5th, 2010, 09:06 PM
c2bizinc c2bizinc is offline
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Default Cannot Delete User

With the administrator user account and two others, I'm at the 3 non-premium limit on users. I have tried unsuccessfully to delete both of the two non-administrator users from the Stora, through the Stora App > Prefereneces. Once I click on the "Delete" button for one of the users, the systems shows the progress box, then reporsts "Delete Failed - Unable to delete user."

Why? And what can I do to remove these users?

Thanks
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Old September 6th, 2010, 05:29 PM
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robyb robyb is offline
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Default Re: Cannot Delete User

Quote:
Originally Posted by c2bizinc View Post
With the administrator user account and two others, I'm at the 3 non-premium limit on users. I have tried unsuccessfully to delete both of the two non-administrator users from the Stora, through the Stora App > Prefereneces. Once I click on the "Delete" button for one of the users, the systems shows the progress box, then reporsts "Delete Failed - Unable to delete user."

Why? And what can I do to remove these users?

Thanks
Please email your admin credentials to support@axentra.com for investigation (including your Stora name).

Be aware that any data that were added through these accounts will be deleted, even if they are in FamilyLibrary. Please backup your files before deleting users (or having us resolve the issue and delete them)

Cheers,
Roby!
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