New FVS318G Hangs

[jmizoguchi]

If you made to L3 then you should be in good shape!

[techozy]

Now level 3 support have waited 4 days to ask tech level 2 telling me they again need a dbglog file, and also again need steps to reproduce the errors.

I AM FED UP of this now. But i can understand they won't be able to diag remotely, so i made up a fresh virtual machine that lies behind one of my FVS318G that do corrupt downloads.

They now have a full admin RDP access to this VM, and can do whatever tests they want.

Hopefully i'll get an answer....someday...

[techozy]

New day, some news...
A level 3 tech from Netgear phoned me today about the horrible FVS318G experience i have to get through.
As we spoke, he said he'd do some other tests on the VM i set up for netgear.

Also, i might set up a machine with wireshark for them to see what happens.

He's supposed to mail me back this afternoon...

I'm impatient to know what's going to happen.

[techozy]

Hey, some update, it's been about 40 days since i first contacted Netgear Support.

L3 support staff provided me with a beta firmware today, namely 3.0.7-95.
I am making further tests, but it seems this resolves my corrupt download problems.

I will report back this week.

[techozy]

And hey... the new firmware seems to speed up things a little (making multiple before after tests, i had an average 15-20% better performance).

[techozy]

And finally things are okay now. My 4x FVS318G (plus 1 spare) work correctly now, no outages, correct download sums, VPN tunnelling okay.

New firmware release 3.0.7-95 i got from Netgear on 18 Jun seems to do its job.

Perhaps you may contact support and ask for this FW if it takes some time to a release.

Cheers.

[electrotechie]

Thanks very much techozy, I appreciate you taking the trouble to keep us all up to date with this saga. I think I will wait until they post the update though, mine is way out of date but working at the moment.

[Motumoyo]

NETGEAR's support has no helped, than any other knowledge to the multi-week effort. Most classical Women leather bags at CWMALLS are pretty good, fashion Leather shoulder bags looks really charming!

[I7Core]

Anyone know when Netgear will finally release this beta firmware, I have been fighting this problem for the last year with little help for tech support.

[techozy]

I'm not really sure they will... (maybe this is too much beta to make it to a final release)...

Anyway, you can ask tech service and they should provide it to you (so said the tech level 3 i spoke with).
Cheers.