N3700 Not keeping internet connection?

[sotorious]

Well i been having internet problems lately and i have been calling my isp provider out here every week and they say they see some problems sometimes and sometimes they dont and by the time they get out here its nothing they can do because everything is ok.


Well tonight i was having crazy inconsistent connection on and off all night disconnecting from multiple vents my games lagging or logging me off. I then disconnecting my router and have yet to have an interruption. Has anyone had this problem? is their a way to fix it? or is my router bad? or is it all of the netgear 3700 routers.

I have comcast as a provider, and i am on windows 7 64 bit. I recently changed to this router about a month ago.

[htismaqe]

Make sure you're running the latest firmware.

A WNDR3700 v1 purchased 1 month ago would like be running 1.0.6.98 firmware. A v2 would be running 1.0.0.6.

Both of those firmware revisions have known issues with disconnects.

[Devor]

Pick one of the direct links below to save the latest firmware for the WNDR3700 and WNDR37AV to your hard drive:

WNDR3700v1/WNDR37AVv1 Firmware Version 1.0.7.98

For North America users only
ftp://downloads.netgear.com/files/WN...1.0.7.98NA.img

For users outside North America
ftp://downloads.netgear.com/files/WN...-V1.0.7.98.img

WNDR3700v2/WNDR37AVv2 Firmware Version 1.0.0.8

Non-specific region
ftp://downloads.netgear.com/files/WN...2-V1.0.0.8.img

[sotorious]

out of those 2 which one is the right one? and once i save it to my hard drive then what do i do?

[sotorious]

i just hit the check for updates on my router and it found it, so i went ahead and did it from there and this is the version i am now running


Firmware Version V1.0.7.98NA
GUI Language Version V1.0.0.64


I guess ill play with it tonight and see if anything has changed.

[Devor]

Originally Posted by sotorious

out of those 2 which one is the right one?

Log into your router. Under the "Maintenance" section, go to the "Router Status" page. That will tell you which router you own.

Originally Posted by sotorious

and once i save it to my hard drive then what do i do?

Ah, the 64,000 dollar question.

Well, that all depends on who you talk to. Some say that you should just upload it to your router and wait and see if you have issues. While others, including myself, say that a little procedure prevention goes a long way.

If you haven't already, take notes of all the configuration changes you made to the router. I prefer using a text file for this as it allows me to copy and paste back to the router my settings in a matter of minutes. I don't like mixing saved configuration files from different firmware versions. I recommend downloading the firmware file and uploading it to your router from the hard drive, it safer. I also recommend that you use only the LAN for updating, again it's safer. Here's my current procedure:

1. Log into the router.
2. Under the "Maintenance" section, go to the "Backup Settings" page.
3. Click "Erase" in the "Revert to factory default settings" area.
4. After the router asks for Username and Password, power cycled the router.
5. Log back into the router using the default Username and Password.
6. Under the "Maintenance" section, go to the "Router Upgrade" page.
7. Click "Browse" in the "Locate and select the upgrade file on your hard disk" area.
8. Locate and select the downloaded firmware file and click "Open", then click "Update".
9. Do absolutely nothing while this is taking place.
10. After the router is updated, log back into the router using the default Username and Password.
11. Under the "Maintenance" section, go to the "Backup Settings" page.
12. Click "Erase" in the "Revert to factory default settings" area.
13. Log back into the router using the default Username and Password.
14. Manually configure the router using the settings you save in the text file you created earlier.

Sure it's a little more work, but you are less likely to have issues later.

[sotorious]

Originally Posted by Devor

Log into your router. Under the "Maintenance" section, go to the "Router Status" page. That will tell you which router you own.



Ah, the 64,000 dollar question.

Well, that all depends on who you talk to. Some say that you should just upload it to your router and wait and see if you have issues. While others, including myself, say that a little procedure prevention goes a long way.

If you haven't already, take notes of all the configuration changes you made to the router. I prefer using a text file for this as it allows me to copy and paste back to the router my settings in a matter of minutes. I don't like mixing saved configuration files from different firmware versions. I recommend downloading the firmware file and uploading it to your router from the hard drive, it safer. I also recommend that you use only the LAN for updating, again it's safer. Here's my current procedure:

1. Log into the router.
2. Under the "Maintenance" section, go to the "Backup Settings" page.
3. Click "Erase" in the "Revert to factory default settings" area.
4. After the router asks for Username and Password, power cycled the router.
5. Log back into the router using the default Username and Password.
6. Under the "Maintenance" section, go to the "Router Upgrade" page.
7. Click "Browse" in the "Locate and select the upgrade file on your hard disk" area.
8. Locate and select the downloaded firmware file and click "Open", then click "Update".
9. Do absolutely nothing while this is taking place.
10. After the router is updated, log back into the router using the default Username and Password.
11. Under the "Maintenance" section, go to the "Backup Settings" page.
12. Click "Erase" in the "Revert to factory default settings" area.
13. Log back into the router using the default Username and Password.
14. Manually configure the router using the settings you save in the text file you created earlier.

Sure it's a little more work, but you are less likely to have issues later.

I did it threw the router it found that update and i went ahead and did it. Would it have been better if i did it manually?

[bigjoelee]

I would recommend erasing the settings and re-configuring it again. People in the forums have had wonky stuff happen that clears up after setting to the defaults. we sumize that the configurations are not getting upgraded properly during an upgrade.
Joseph

[sotorious]

Originally Posted by bigjoelee

I would recommend erasing the settings and re-configuring it again. People in the forums have had wonky stuff happen that clears up after setting to the defaults. we sumize that the configurations are not getting upgraded properly during an upgrade.
Joseph

So keep the update that i did threw the website that found the update. All i do is just Erase the settings back to normal and re configure them?

[jlewter]

Originally Posted by sotorious

So keep the update that i did threw the website that found the update. All i do is just Erase the settings back to normal and re configure them?

Yep..

Log into router, look under maintenance / backup settings.
click the erase button and restart it...