Firmware Update?

[mailee]

I like to know when is there a new Firmware Update? to fix the bugs?.

[PlayIt]

It's been more than a month since the last firmware, it sure seems dead in the water.

[Addison]

Apparently we are wrong about the bugs and the player not being fit for purpose.

http://forum1.netgear.com/showthread.php?t=65229

Originally Posted by Dogbert

If you look at the past change notices for the various beta firmware you can see that a "lot" of additional dev time has been spent on fixing/enhancing the NTV550. In fact a lot more "post release" effort than I've seen on other multimedia devices I've owned.

.

[Sannap]

You would have thought instead of the sales pitch he would have gone and got JonD from the DEV team to update us all.

[Adams_H]

They must think we are so ungrateful and impatient for wanting the player to actually work after 6 months let alone actually working as advertised.

[craigthaagensen]

also eagerly awaiting the next firmware how about keeping us informed netgear

[Addison]

Problem is that everytime people speak up about the sorry state of affairs with this player a couple of regulars and a moderator instantly jump to Netgear defence as if the customer is always wrong so you never get anywhere or ever feel like you are being heard.

[Sannap]

On other media forums alot of the Europeans are saying that when they change the player from PAL to NTSC regardless of firmware installed that half of their problems disappear.

So the player has never been setup properly to be sold to the world wide market.

[Dogbert]

Originally Posted by Addison

Problem is that everytime people speak up about the sorry state of affairs with this player a couple of regulars and a moderator instantly jump to Netgear defence as if the customer is always wrong so you never get anywhere or ever feel like you are being heard.

It's true that the NTV550 still has issues that need to be addressed, but have you actually taken the time to look at the history list of the changlogs? Most of the fixes/additions that are listed came directly from user feedback (both from the forums and the intial beta testing), so the users are definitely being heard.

Unfortunately I think there is a basic misunderstanding on why these forums were created, and how it relates to the product engineers. These forums were created as a place where users can help each other with questions and issues they may have. It was never intended to be a direct path to the product engineers, and in fact very few of the Netgear engineers spend any time on these forums. So when some people complain about not being kept up to date on what is being fixed, or when the next beta FW is going to be released, that's because the forums where never intended for this. If they can give us this information then that's great, but certainly not an expectation.

[fpsfreak]

yea exactly,id expect the engineers to be working on the unit not answering in the forums heh