An open letter to Patrick Lo and the rest of the Netgear Management Team.

[dopus]

+1 HDMI handshake issues.

[PlayIt]

+1

PCM HD Audio is not working correctly and at times not at all.

[rafalillo]

+1 from Spain.

Well said, no reply from netgear team?

Regards

[ZX10_MediaGuy]

IMO the best thing to do with this letter or any similar letters is to actually send them directly to the Netgear corporate offices ..

(With all due respect - please don't assume someone who really really cares or could actually do something runs or reads these forums - obviously Netgear is huge company with many divisions & departments)

NETGEAR HEADQUARTERS
NETGEAR Inc.

350 East Plumeria Drive
San Jose, California 95134-1911
Corporate Office Phone: (408) 907-8000
Corporate Office Fax: (408) 907-8097

Someone could print and fax the letter or write their own or ad to it perhaps.

I'm afraid that the powers that be - (the folks that really might be interested in this aren't receiving the information and have delegated the responsibility to a group that either;

• 1. might not be completely qualified or competent to handle their duties.

• 2. might not care if the product succeeds in being the best the market has to offer (so long as they receive their paychecks)

• 3. might not have the awareness of the importance of correcting the most serious and obvious issues in a timely manner.

• 4. Or lack there of including but not limited to any combination of 1-3 or all the above.

Bottom line .. if the right folks at Netgear receive this information (someone who actually cares or perhaps works in the marketing department) maybe even the CEO or president of the company then things might start to happen or change, this NEOTV550 is obviously a profitable product for Netgear and a potential cash cow with which they could corner the market if they play their cards right. I for one intended to purchase several more of the units and intended on suggesting it to family, friends, associates, etc. I'm not willing to go out on a limb though for something that has a mixed reception and mixed stability and some obvious no-brainer bugs that should be getting corrected in a timely fashion. I'll stick to the WDTV Live Hub if need be for my own backup plan, though i'd prefer the NTV 550. For the being i'm taking the wait and see what happens approach. - I'd also suggest that anyone contacting the corporate offices put ample emphasis on the importance of "FIRMWARE" support / updates and improvements to correct known bugs / and issues.

Its somewhat disheartening when a firmware from several months ago works better for key features than the latest firmware release.

[lesken]

Originally Posted by ZX10_MediaGuy

IMO the best thing to do with this letter or any similar letters is to actually send them directly to the Netgear corporate offices ..

The letter was sent directly to Patrick Lo via email as well

Lesken

[ron7]

Originally Posted by lesken

The letter was sent directly to Patrick Lo via email as well

Lesken

Good to see someone taking the initiative with a positive and sufficiently constrained, respectful, but earnest message. I sincerely hope it gets consideration and response.

I can't recall where I first saw the approach I've been preaching to my engineers and researchers for years:

1. Make it run
2. Make it right
3. Make it fast

Normally after #3, we'd go beta, or FCS if we thought it was a good day to die.
My message to Netgear: Neo stage #1 is close enough to being done. Time for #2!

[jeroenjeremy]

+1 from the Netherlands

[peedroo]

+1

From Portugal

[yan73]

+1 Greece

[jeanclode]

+1 from France ...